1. Since all orders are customized as per the customer’s requirement and are perishable in nature, refund on any cancellation is not possible on the same day.
2.Our policy lasts 6 hours ,if 6 hours have gone by since your purchase, unfortunately murliwala bakers can’t offer you refund or exchange.
3. To eligible for a return,your item must be unused and in the same condition that you received. it must also be original packing.
4. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
5. It is required that 1-day prior notice of cancellation be given for regular cakes and 2-days prior notice be given for Large or Special Cakes. Refund charges of 5% per order shall be applicable.
6. Cancellation of Order shall be mailed by the customer at email@example.com with the Subject : “ Cancellation Request” and specifying with image in the mail :
I Order ID
ii Reasons for Cancellation
7. murkliwala bakers will issue a refund to the same card/account/medium through which you have made the payment incase of cancellation
8. All refunds shall be made within the period of 7-8 working days from the date of cancellation.
9. It is entirely up to murliwala bakers discretion, to change,cancel, refund or otherwise offer any other option to the customer.